1
When returns are possible
- Return requests must be submitted within 30 days of receiving the order.
- Part didn't fit — if original condition, packaging and completeness are preserved.
- Defect or article mismatch — we exchange or refund the amount.
- Order error — if we shipped the wrong item due to our mistake.
2
How to file a return
- Email orders@partoza.com with your order number and describe the reason.
- Attach photos of the part and packaging — this helps us resolve the issue faster.
- Once confirmed, ship the item back to our warehouse using the same delivery method you received it with.
- Customs clearance for the return shipment is the buyer's responsibility.
3
Refund conditions
- We refund the cost of the goods after receiving and inspecting the return.
- Shipping costs (both ways) are non-refundable.
- Refunds are issued via the original payment method.
4
Important
- Electronic components and parts that have been installed are non-returnable, except in defect cases.
- Return timelines and conditions depend on the legislation of the delivery country — we will clarify upon request.